Gorgias Alternative 2026: No Per-Ticket Fees
· Wallu Team · 13 min read · Comparison
Gorgias prices by ticket volume and bills its AI per resolution. Wallu connects Shopify and WooCommerce and answers eight channels from $4.99.
Wallu at a glance
- Price: plans from $4.99/month, billed flat — not per agent and not per AI resolution.
- Free trial: 7 days.
- Channels: website chat, Instagram, WhatsApp, Facebook Messenger, Telegram, Discord and email — answered by one AI agent in one inbox.
- Store integrations: Shopify and WooCommerce, so the agent can answer order, shipping and refund questions from real order data.
- Also included: AI email marketing and short-form video, on the same plan.
Table of Contents
- Why People Love (and Leave) Gorgias
- Top Gorgias Alternatives
- Feature Comparison
- Pricing Comparison
- Migration Guide
- Frequently Asked Questions
- Conclusion
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Why People Love (and Leave) Gorgias
Gorgias is purpose-built for e-commerce. It integrates beautifully with Shopify, BigCommerce, and Magento. But there's a catch.
What Gorgias Does Well
- Deep Shopify integration
- Order management in sidebar
- Macro templates
- Multi-channel inbox
Why Teams Leave
1. You Pay by Volume, Not by Seat
Gorgias prices on how much support you do rather than how many people do it. Their pricing page
does not render its figures to a plain fetch, so rather than repeat numbers we cannot source, the
honest statement is this: check gorgias.com/pricing directly, and price it at *your* ticket
volume, because the tier you land in is what decides the bill.
What they do state plainly (read 20 August 2026): **"AI Agent on every plan, pay only when it
resolves a conversation."**
Price it at your own volume. A store doing 10,000 tickets a month lands in a very different
tier than one doing 500, and that gap is the whole decision. Get the quote before you compare.
2. The AI Bills Per Resolution
Their own wording is "pay only when it resolves a conversation". That is a fair model when volume
is low and an expensive one when it is high, which is the opposite of a flat rate. Wallu spends one
credit when it sends a reply, and nothing when it stays quiet.
3. Built for Ecommerce
Gorgias calls itself "The Conversational AI platform for ecommerce" and integrates Shopify,
BigCommerce, Magento and WooCommerce, so it is not Shopify-only as older comparisons claim. If your
support is ecommerce, that focus is a genuine strength. If you also run SaaS, services or a
community, it is a narrower fit.
Top Gorgias Alternatives
1. Wallu (Best Value)
Pricing: published on the vendor's own pricing page — check it directly, it changes often
Best for: Stores wanting AI without per-ticket billing
2. Richpanel
Pricing: published on the vendor's own pricing page — check it directly, it changes often
Best for: Mid-size stores
3. Reamaze
Pricing: published on the vendor's own pricing page — check it directly, it changes often
Best for: Multi-brand operations
Feature Comparison
| Feature | Gorgias | Wallu | Richpanel | Reamaze |
|---|---|---|---|---|
| Shopify Integration | ✅ Excellent | ✅ Good | ✅ Good | ✅ Good |
| WooCommerce | ❌ | ✅ | ✅ | ✅ |
| AI Chatbot | ✅ (paid extra) | ✅ Included | ✅ Basic | ✅ Basic |
| Voice AI | ❌ | ✅ | ❌ | ❌ |
| Discord | ❌ | ✅ | ❌ | ❌ |
| Per-Ticket Pricing | Yes | No | No | No |
Pricing Comparison
For 3,000 Tickets/Month
| Platform | Monthly Cost | Annual Cost |
|---|---|---|
| Gorgias | Priced by ticket volume, see their pricing page | - |
| Wallu Pro | $49 | $588 |
Gorgias bills per ticket tier plus Automate; Wallu Pro is one flat monthly price.
For 10,000 Tickets/Month
| Platform | Monthly Cost | Annual Cost |
|---|---|---|
| Gorgias | Priced by ticket volume, plus per-resolution AI | - |
| Wallu Enterprise | $149 | $1,788 |
*No Gorgias figure is quoted here because their pricing page does not publish one we can read and
date. Price it at your own volume before comparing.*
Migration Guide
- Export Gorgias Data (1 hour): Settings → Data → Export tickets, customers, macros
- Set Up Wallu (15 min): Create account, connect Shopify store
- Import Content (30 min): Recreate macros, import customer data, set up knowledge base
- Configure AI (30 min): Upload FAQ/policy documents, train on common questions
- Transition (1-2 weeks): Run both platforms in parallel, then phase out Gorgias
Total migration time: 3-5 hours
Frequently Asked Questions
Will I lose my Shopify integration?
No. Wallu integrates with Shopify for order data, product info, and customer details.
Is Wallu's AI as good as Gorgias Automate?
Better, in many cases. Wallu uses LLMs (Gemini/GPT) while Gorgias uses rule-based automation.
What if I have more than 10,000 tickets?
Wallu Enterprise handles unlimited tickets at flat rate. No surprises.
Conclusion
Gorgias pioneered e-commerce helpdesks, but the pricing model punishes growth.
Wallu offers: Same e-commerce integrations, better AI (LLM-powered, included), flat-rate pricing, 70%+ cost savings.
